Items purchased at the Shop A'reve Online Retail Store may be returned or exchanged within 21 days of shipped date. Return item(s) must be unworn, unaltered, unwashed, and original tags must be attached. All sales items are final sale, and it may not be returned or exchanged for any reason. Items purchased during the special sales event such as Black Friday Sales, Cyber Monday Sales, Easter sales event also may not be returned or exchanged for any reason.
Refunds for items returned within 21 days of the shipped date will be credited in the same form as the original payment type for the amount you paid for the returned item(s), including taxes. Please allow 2~3 weeks from the return shipped date for your account to be credited. Shipping and handling fees are nonrefundable.
Returns are processed only for damaged, defective, or wrong items(s) shipped.
Exchanges are processed only for incorrect sizing, color, or unwanted items.
If you wish to return or exchange any portion of your order, please send us an email indicating the issue and the style you wish to return. Once the return request has been approved, customer will be notified via email with a return authorization form and instructions.
Items purchased from retail store cannot be returned to the Online Store.
Please ship your merchandise via USPS, UPS or FedEx. It is strongly encouraged that you obtain tracking information.